FAQs

Frequently Asked Questions

📦 Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery takes 7–15 business days depending on your location.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times may vary by destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also use our Track Order page.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return window on most items. Products must be in their original condition. See our full Return Policy for details.

My item arrived damaged. What do I do?
Please contact us at support@zovlly.com with a photo of the damage within 7 days of delivery. We'll make it right.

🔋 Products & Usage

Are your devices safe to use at home?
Yes. All ZOVLLY devices are designed for safe home use and come with detailed instructions. Start at the lowest intensity setting.

How often should I use the devices?
Most devices can be used 3–5 times per week for best results. Check the included manual for your specific device.

Do they work for all skin types?
Our devices are suitable for most skin types. If you have sensitive skin or a medical condition, consult your doctor before use.

📬 Contact

How can I reach you?
Email us at support@zovlly.com or use our Contact page. We respond within 24–48 business hours.