Return Policy

Return Policy

At ZOVLLY, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligibility

  • Item must be unused and in original condition
  • Item must be in its original packaging
  • Proof of purchase required

Non-Returnable Items

  • Items showing signs of use or damage caused by the customer
  • Items without original packaging
  • Items returned after 30 days

How to Start a Return

Email us at support@zovlly.com with your order number and reason for return. We'll send you instructions within 48 hours.

Refunds

Once we receive and inspect your return, we'll notify you of the approval. Approved refunds are processed within 5–10 business days to your original payment method.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at support@zovlly.com with photos. We will replace or refund at no cost to you.